Case Study of Ritz-Carlton Hotel Company Example | Topics and Well Written Essays - 2750 words

Of Ritz-Carlton Hotel Company - Case Study Example This is highlighted by the famous words of its founder: "Never say no when a client asks for something even if it is the moon. You can always try" (Lampton 2003). Thus, "guests remark that they are "pampered," "respected," "treated like royalty," and "incurably spoiled" (Lampton 2003). Recognizing the importance of customer service in extending the Ritz-Carlton experience, the company has been passionate in training their staff and treating them as their strategic partners. The hotel chain makes it a point to make employees absorb the core value in the organization, train them, prepare them to serve the market. What is remarkable is the company's strong adherence to strategic human resource management. Ritz-Carlton's staff irrefutably becomes its competitive advantage (Lampton 2003). Ritz-Carlton Hotel Company's popularity is highly due to its upscale, luxury brand of hotels and resorts with locations in major cities in the United States and other internationally famous destinations such as Montego Bay, Jamaica, San Juan, Puerto Rico, Bali, Hong Kong and Qatar. The hotel company owns 59 hotels in 20 countries 37 of which are hotels while 22 are resorts. The operation of the hotel company began in 1983 with the purchase of the Ritz-Carlton, Boston by William B. Johnson. However, the legacy of the hotel is attributed to the celebrated "king of hoteliers and hotelier to kings," Csar Ritz. The company states that "his philosophy of service and innovations redefined the luxury hotel experience in Europe through his management of The Ritz in Paris and The Carlton in London." The company's quest of providing quality accommodation and service named it one of the best hotels in the world as it consistently reaped awards from prestigious organizations like Forbes, Travel Weekly, Luxury Institute, and Consumer Reports. In 2006, it was awarded the Mobil Five-Star Award and AAA Five Diamond Award (Ritz-Carlton 2007). Serving Ladies and Gentlemen Ritz-Carlton's market segmentation is reflected on its different product offerings. The company irrefutably utilized geographic, psychographic, as well as behavioral factors in designing their product line. In terms of geographic it can be noticed that Ritz-Carlton offers accommodation in four key strategic locations-tourist spots, business districts, metropolitan, and countryside. The company offers luxurious accommodations in scenic tourists' destinations like Bali, Milan, and Barcelona as well as in the business districts of New York, Tokyo, and Dubai International Financial Center. Metropolitan like areas like Seoul and Kula Lumpur as well as the countryside of Florida and Montego Bay are conquered by the pleasure offered by Ritz Carlton (Ritz Carlton 2007). In terms of psychographic and behavioral factors, Ritz-Carlton segments its market by looking at the general and specific interests of its customers. The hotel company divides its target company according to the purpose of their use of facility. Three general classifications are generated: those who stay in the hotel for business purposes;

The Relationship Between Oklahomans and Native Americans Essay

The Relationship Between Oklahomans and Native Americans I. Introduction When the name Oklahoma is mentioned, there are certain things that come to the minds of many people and one of those things are Native Americans. Native Americans and Oklahoma share a special bond that neither one of them ever thought would come into fruition. This special bond between Native Americans and Oklahoma is something that started with great hesitance but has blossomed into something great. During this paper, the evolution of this relationship between Native Americans and Oklahoma will be discussed. Oklahomans and Native Americans share a mutual respect relationship that has blossomed very much so. II.) Introduction to Native Americans Way before there was ever a state of Oklahoma or even an America there were American Indians all throughout North America. The term â€Å"Paleo-Indians† is generally used to refer to early Native Americans up through the end of the Ice Age (c.8000 BC). Most authorities believe these â€Å"Paleo-Indians† entered North America from Siberia as small bands of migratory big-game hunters. Such a journey could have been made by means of a land bridge, known as Beringia, which emerged several times during the Pleistocene. Native Americans or the American Indians were free to roam wherever they pleased before America became a nation. This time was the best time for the Native Americans they were free to do whatever they wanted whenever they wanted. The Native Americans each had their own property/territory that other Native Americans knew about and would not come into. This was a mutual respect thing. However, there were plenty of instances where Native Americans prior to the w hite man coming to America had difficu... ... this happens quite frequently at least once a month.† This is how Rhonda Hamilton thinks that casinos helps not only her little community but also all the communities within the state and the state as a whole. The relationship between Oklahoma and Native Americans is a very good one now. However, it is not great, but it does continue getting better and better. Hopefully this relationship keeps growing and only gets better as time goes on and the Native Americans keep trusting the State of Oklahoma, and the state of Oklahoma keeps helping the Native Americans when it can. This is a relationship that arose from something horrible, but it has blossomed into something great. I believe that neither side the Native Americans nor the state of Oklahoma would change anything about their relationship. I believe that they are very happy that this relationship came about.

Hamlet Theme Analysis Essay

In William Shakespeare’s tragedy Hamlet, the title character’s logical soliloquies, and over thinking of situations inhibit his abilities to act on his passions. It’s safe to say that Hamlet was a logical and reasonable person right from the start. In the society he was raised in most actions carried out through passion were considered taboo. Take jealousy, lust and vengeance for example; in the play all of these passions are put into satisfying action by the people surrounding Hamlet. Everyone but Hamlet makes a move based on emotion; Claudius murdered his brother for his crown, Gertrude quickly married Claudius, and Laertes takes revenge on Hamlet. The prince, instead, takes the path of thought and only allows himself to do what he makes himself believe is the most logical. In the beginning Hamlet is distressed. He feels no compassion for his new stepfather considering him â€Å"a little more than kin and less than kind† (I.ii.67), as Claudius is not a replacement for his father and Hamlet refuses to accept that. He most definitely does not stand for Claudius referring to him as ‘son.’ His relationship with his mother isn’t any better. Hamlet feels a strong resentment toward this whole marriage business and expresses his displeasure through riddles in court. â€Å"Ay, madam,† he says disdainfully toward his mother’s insistence that he stop mourning and that death is a common occurrence, â€Å"it is common† (I.ii 76). In Hamlet’s eyes she has betrayed his father by marrying so soon, in fact by re-marrying at all; especially to Claudius, the king’s brother. Claudius attempts to make it look like everyone is friends in the eyes of the court by trying to sympathize with Hamlet but ends up just telling him to suck it up and deal with his father’s death like a man. â€Å"Take it to heart? Fie! ‘tis a fault to heaven/A fault against the dead, a fault to nature† (I.ii 104). Hamlet’s mourning is not natural to his family much as their marriage is not natural to him. So when his new daddy dearest refuses to let him out of the country to go back to school Hamlet feels even more out of place because now, he can’t escape. In every soliloquy we hear from Hamlet there is talk of suicide. The most obvious of all, â€Å"to be or not to be, that is the question:† (III.i.63) Or earlier mention of self harm after the coronation of the new king. â€Å"Or that the Everlasting had not fix’d/His canon ‘gainst self-slaughter† (I.ii.134). However, Hamlet is a logical guy and he knows suicide would cause a big mess and besides, in the first soliloquy it is evident that Hamlet would rather be anywhere but Denmark, even the grave but he finds there are better things to be ranting about; like his mother’s remarriage. â€Å"O God! a beast that wants discourse of reason/Would have mourn’d longer–married with my uncle,/My father’s brother, but no more like my father/Than I to Hercules† (I.ii.154). Hamlet can’t find a single good thing to come out of this union and his opinion of his mother has been flipped onto its head. So he deals with an internal conflict; â€Å"But break, my heart, for I must hold my tongue!†(I.ii.162), he can’t exactly go around telling everyone that his mother is a whore. She’s the queen and he the prince, it would be more trouble than it’s worth to go about making accusations especially since Claudius made it clear that he was weird for mourning for so long. So, onward goes Hamlet’s little self/Claudius loathing party. Hamlet’s trusted friend Horatio tells him some very interesting news. Horatio tells Hamlet that his father’s ghost had been spotted in the courtyards and that it wouldn’t answer to anyone no matter what. Horatio believes that our young prince must see what this ghost has to offer. Hamlet is excited to say the least when the ghost appears â€Å"That I will speak to thee. I’ll call thee Hamlet,/King, father, royal Dane. O answer me!†(I.iv. 47). He follows the ghost and the ghost tells Hamlet that he was murdered by Claudius and that Hamlet must avenge him. He isn’t sure what to make of this ghost at first, how can Hamlet be absolutely positive the ghost isn’t lying or tricking him? After all, murder is a big order, he can’t dive head first into that pool of accusations without verification. Hamlet decides he will ‘act’ mad so to not draw attention to his plans to kill Claudius. This works for a while, no one suspects he knows of Claudius’ deed, not even Claudius himself. He definitely wouldn’t suspect the prince to come into his chambers and catch him while praying; which is exactly what happens. Hamlet is given his prey on a silver platter and decides against it. â€Å"Now might I do it pat, now he is praying;and now I’ll do’t. And so he goes to heaven† (III.iii.76). A reasonable explanation as to why Hamlet didn’t kill Claudius is because he was scared. He was afraid to act on his passions thus, his mind gave him a reason not to do it; if he killed Claudius while the man repented, his soul would be unfailingly sent to heaven. However, this is not the case â€Å"That cannot be; since I am still possess’d/of those effects for which I did the murder†(III.iii.55). Claudius does not regret his decision, nor would he leave what he had gained through murder even for heaven. This hesitation revealed that Hamlet does not kill Claudius in the most logical and perfect time to do so because his passions had muddied his ability to think clearly. And so he continues with his ‘mad’ facade. Everyone has noticed the prince’s new attitude and his mother grows worried for his sanity. â€Å"Hamlet, thou hast thy father much offended† (III.iv.9) If there is anything ‘crazy’ Hamlet has latched onto as a vehicle upon which to launch his insanity, it is any mention of his late father. Especially mention that he has somehow failed his father. The queen claims that Hamlet’s behavior has upset his father and shamed the family. But quick and clever Hamlet simply quips â€Å"Mother you have my father much offended†(III.iv.10). Gertrude is appalled by her son’s behavior and wants him to stop, but bringing up the late King Hamlet wasn’t the best way to go around that. As I’ve said, Hamlet is using any mention of his father’s death to flip the tables around and around and drive any serious conversation off course with puns and quips of his mother’s hasty remarriage. â€Å"Come, come, you answer with an idle tongue† (III.iv.11). â€Å"Go, go you question with a wicked tongue† (III.iv.12). At one point during the conversation between mother and son it is hard to determine where Hamlet’s insanity begins and his act of madness ends. We are given, throughout the entirety of the play, one single act of passion from Hamlet that was done to simply give a larger voice to his slip on sanity. His murder of Polonius. He feels no remorse for the act, although he believed it to be Claudius and states after his mother’s cries â€Å"A bloody deed. Almost as bad, good mother/as kill a king and marry with his brother† (III.iv.31). He continues â€Å"Peace! sit you down/and let me wring your heart;for so I shall,/if it be made of penetrable stuff;†(III.iv.38). Hamlet doesn’t feel sorry for his mother either. He could care less if she was disturbed by her son’s murder of Polonius, he was going to tell her that he was right and she was wrong and sinful and disgusting, because it fit with the appearance Hamlet was trying to portray. Hamlet allowed this one, small, passionate outburst for the potential sake of avenging his father but even smart, logical Hamlet couldn’t have predicted the consequences of this one act of passion because he didn’t give himself the time to think it over. He never would have thought that their father’s death would lead poor Ophelia to madness or that Laertes would be so spited by it, or that it would get around that Hamlet himself had committed the murder. But all of these things do happen and they happen because of Hamlet’s one moment of passion. The prince discovers why acting passionately is a bad thing for him; he’s just not good at it. He can’t judge when to, the whole ‘could kill him now but I’m not going to even if it’d be so freaking easy,’ thing with Claudius and the ‘I’m gonna stab the curtain and see what happens,’ moment when he murdered Polonius. After Polonius’ murder and the discovery by Laertes that his sister is beyond mental, Claudius approaches the boy and tells him he can help avenge his father’s death. Laertes listens and latches to Claudius’ every word â€Å"And where the offence is let the great axe fall./I pray you go with me† (IV.v.234). The end of act four introduces a bit of a mess. Rosencrantz and Guildenstern were sent with Hamlet to see him killed in England, however, Hamlet is on his way back to Elsinore and Claudius is none too pleased. However, he quickly turns this information into a plan he can work with. He has Laertes swear allegiance to him â€Å"will you be ruled by me?† (IV.vii.63) and recruits the younger man into the ‘let’s kill Hamlet club.’ Thus, Hamlet finds himself in an unfortunate pickle. He had planned to kill Claudius and Laertes and they had planned to kill him, but Laertes acted sooner. Laertes let his passions guide his sword through Hamlet’s gut and Hamlet let logic lead him to the moment of his death; logic led by the very vengeance he had sworn for the former king. A passionate vengeance called upon to give Laertes strength to murder the prince. Hamlet’s ability to look at a situation and make a logical, well- thought out choice made him a strongly intelligent character. However his inability to act on passions or make a decisive decision drew him closer to death in every page. Had Hamlet acted on his earlier plans and ideas, he may not be dead.

Dracula Interpretation Of Literature - 1544 Words

John Sullivan Fall 2017 Interpretation of Literature The Difference between Good and Bad With every birth comes a death. With every protagonist comes an antagonist; and with every good comes an evil. For years story tellers have used the simple concept of good beats bad in their stories. Protagonists and antagonists often represent the good and evil sides of the plot; with good prevailing over evil almost every time. This trend continues and is present throughout all of Bram Stoker’s Dracula, a constant power struggle between the moral and amoral. Stoker’s novel can frighten anyone from little kids to aged adults, but if you read it from a different perspective, his real message is revealed. His personal experiences coupled with the†¦show more content†¦Just like evil blood infected Mina and Lucy, the people back then were persuaded by scientists to believe that religion was not real. However, Bram Stoker went back to his belief to show that in this case, religion was the good party and scientists were the bad. That being said, a large part of the population was still true to their beliefs and followed religion even when others were giving up. The church’s main objective was always to maximize its following and usually the retired returned only when the doubt was gone; just like Mina’s conversion was brought to a halt when Dracula was murdered. Religious beliefs meant god would watch over you and keep you healthy. Without them, you were evil and would go on to have an awful life. Stoker likened the transformation to the process of becoming a vampire. He portrayed it as a sickness, with the only cure being the destruction of the infected. The author uses the church and religion to portray his repetitive belief that good always prevails over evil. Religion may be a crucial theme in Stoker’s novel, but the repetition of sexuality and gender roles is just as relevant. In Stoker s day, women were not in the same realm as men when it came to equality. In some extreme cases, they were even seen as evil. Through the killing of Dracula, Mina was looking to contribute in any way she possibly could. However, the men did everything but encourage it when they told her not to get involved â€Å"You know that your safety is ourShow MoreRelatedDracula Seen in New Eyes760 Words   |  3 PagesDracula Seen in New Eyes Dracula by Bram Stoker which is written in the style of journal entries, newspaper clippings, and other forms of personal narratives from various characters, and their viewpoints of the peculiar events surrounding them. There are many interpretations of this novel, many different viewpoints on the themes of the novel. Carol Senf, wrote an essay called Dracula: The Unseen Face in the Mirror. 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